April 15, 2011
It’s no secret that I’ve worked my way into trouble through a multitude of Twitter arguments, recorded rants, scathing blog posts and an overall lack of tact when it comes to providing feedback on just about anything. I’ve also paid the price for that, both personally and professionally, which likely has prolonged my quest to [...]
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August 5, 2009
Had this sent to me by Julia72 last night. Great story of a restaurant using social media monitoring appropriately, responding directly to customers needs and earning some great props in the process. Her words are in italics. I was in a sushi place tonight for happy hour waiting for some friends to show up. I [...]
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