My iPhone has been turned off.
Is it because I’m behind on my AT&T bill? Nope. I owe just over $100, which is due in about two weeks.
Is it because I unlocked or jailbroke my iPhone? Nope, too scared to try.
Is it because I’ve gone over some data or text limit? Nope, have never exceeded my monthly allowance.
Did Steve Jobs declare that I owed him more Apple tax? Nope.
My iPhone is turned off because AT&T says they don’t have the correct mailing address for me. In all honesty, I had no idea what is up there. I’ve paid every bill, just over two years now, online with the same credit card. I’ve updated the billing address for said credit card every time I’ve moved.
But now, and with nary an email or text (to remind you, I have one of the most advanced phones ever made and AT&T OWNS THE NETWORK ITS ON) to say: “oh, hey, we’re going to turn your iPhone off if you don’t correct your mailing address. Never mind that we could email or text you this info.”
Now, in their defense, I HAVE been getting a few calls from a random 1-800 number, but, like most cell phone users who pay for minutes, I don’t often answer calls from numbers I don’t know. Oh, and did they leave a message? Once, right now, in fact.
When I try to use my phone, it tells me that my service has been suspended and directs me to pay my bill, which is up to date.
WTF AT&T?
Edit: After hopping on with the chat guy, he turned my phone back on after it being down for about three hours. But what if I hadn’t been close to my computer? What if I just missed out a huge potential client? Why in hell would they deem it acceptable to turn off anyone’s phone short of theft or owing a massive bill? What else would prompt them to flip the switch?
Edit: Called customer service, where a nice girl read a note that said my account had been suspended because of a discrepancy in my billing address. Seeing as how I’ve paid EVERY bill online and don’t receive a paper bill, this seemed odd. I asked to talk to the person who wrote the note and authorized the suspension and her answer was: “I can’t, it’s the computer.”
SkyNet turned off my phone because it couldn’t send me unsolicited mail. She did offer a $25 credit, which is ridiculous as the spring training seat I had to leave to fix this cost me $23. So when YOU screw up and forget to pay your bill on time, AT&T charges $36 to reconnect. When THEY screw up, you have to leave a SPRING TRAINING GAME to fix it, and only get $25.
