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Dear brands: get off my social networks

by tdhurst · 9 comments

I understand the need for advertising. I understand that businesses want me to buy things. What I don’t understand is why they think I’m stupid.

Brands, your Facebook Fan Pages are stupid. It’s veiled advertising and I hate that. I like Diet Coke, but I don’t need to be a fan to do that. I don’t want to play your stupid games. I don’t want to share your applications with my friends.

I want to talk to your people. Yes, you’re employees. I want to connect with them. I want to share things with them and I want them to share with me. I want to be a part of the human experience.

Your fan page gives me nothing, you big brands. NOTHING. It’s a billboard unless you actually talk to me. I can tell when your status updates are lawyer approved. I don’t give a shit about any of that.

Hell, hire your goddamn secretary and let her talk for you. She’d do a better job.

  • http://twitter.com/andrewkfromaz Andrew k

    Have you looked at what Dunkin' Donuts does with its fan page? I'm just curious whether you think this applies equally to all fan pages, or some more than others.

  • bridgetztalk

    Great post, Tyler.

    The Big Brand on social networks…the robotic feeds, the auto-direct messages…once again, another way for one-way communication just like the good 'ole TV ads. All ANTI-social and shows they have a way to go…

    On the bright side, cool to know there's job security for community folks, right? :)

  • tdhurst

    It's certainly not equal. Dunkin' Donuts, by interacting, don't act
    like a big, faceless brand.

    Tyler Hurst | 602.614.4137
    Consultant

    AmandaVega.com
    Tdhurst.com

  • tdhurst

    Yep, it just pains me to see so many big brands doing it wrong.

    Tyler Hurst | 602.614.4137
    Consultant

    AmandaVega.com
    Tdhurst.com

  • bryan

    I hope one day I can be like you. You lay down the law!

  • bryan

    I hope one day I can be like you. You lay down the law!

  • Luigi

    Great article Tyler. Translated into italian here: http://www.centenaro.it/2009/cari-brand-fuori-dai-miei-social-network/

  • Matteo

    Quite honestly, I couldn’t care less about what a secretary at Cocacola or McDonalds could tell us.. how shitty is her everyday’s job? She’s not incarnating the brand, she just works for a company which – hopefully – pays for her salary… *DONT_KNOW*

  • Pingback: Cari Brand: fuori dai miei Social Network! « Reputazione Digitale

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